Job Details

Candescent is the largest non-core digital banking provider. We bring together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes on any core. Our Candescent solutions power the top three U.S. mobile banking apps and are trusted by banks and credit unions of all sizes.

We offer an extensive portfolio of industry-leading products and services with an extensible ecosystem of out-of-the-box and integrated partner solutions. In addition, our API-first architecture and developer tools enable financial institutions to optimize and expand upon their existing capabilities by seamlessly integrating custom-built or third-party solutions. And our connected in-person, remote and digital experiences reinvent customer service across all channels.

Self-service configuration and marketing tools give financial institutions greater control of their branding, targeted messaging and overall user experience. And data-driven analytics and reporting tools provide valuable insights to help drive continued growth and profitability. From conversions and implementations to custom development and customer care, our clients get expert, end-to-end support at every step.

The Client Services Implementation Consultant or CS Specialist is part of a team of associates supporting candescent suite of hosted banking related solutions. The candescent solution operates on several technology stacks and utilize technologies such as Kubernetes, Windows, Linux, Postgres, SQL and Oracle databases and are hosted in the cloud (GCP and AWS).

The CS Specialist is required to gather requirements, consult on the implementation of the candescent digital first banking solutions and provide technical assistance in a very active and dynamic role. This role will require you to take ownership of the technical part of the project and the ability to produce successful results for both candescent and our customers.

The CS Specialist will be directly responsible to the customer satisfaction as it relates to the delivery aspects of assigned projects. The ability to properly communicate and set customer expectations, deliver on commitments, and manage through multiple high-priority issues simultaneously is critical. The consultant will be expected to help with presale activities including assisting with defining effort to support pricing and talking to customers and/or account teams as needed.

Required Qualifications:

• Must have excellent communications skills; the majority of the job is performed on MS Teams, sometime audio and sometimes video.
• Must have good organizational and documenting skills for all types of communications, installations, troubleshooting and interactions for all engagements with customers and partners.
• Must be able to gather information for implementation requirements at the start of a project, while assisting customers to identify gaps and find solutions that meet their needs. Documenting the customer's system configuration to ensure the customer and Candescent Software Support Services team has the information needed for long term support.
• Must have worked or experience within the banking or the fintech industry.
• Must be a team player and enjoy working within a team structure.
• Must have the desire to training the customer's system administrators on technical aspects of the solution and supporting the customer during the execution of their test plans, as well as the early production periods to ensure that all systems are functioning properly.
• Should have the technical understanding of cloud solutions, Google Cloud, VPN's, web connections and certificates, to consult with customers confident manner.
• Should exhibit leadership qualities to provide direction and insight to both team members and customers for complex and time constrained issues.
• Willing to assist with issue analysis and resolution and system performance testing.
• Willing to perform maintenance patches to software and other related third-party components.
• Willing to adapt and learn new technologies, to meet product and customer needs.
• Willing to participate in after-hours upgrades and system maintenance on occasion
• Willing to work with a geographically dispersed team, handle periods of high pressure, and manage multiple high priority tasks while meeting customer expectations
• Travel will be required throughout the US and Canada, on occasion.

The following areas are a plus but not required:

• Knowledge of Quick- Base, Smart Sheets, Jira, Confluence, GitHub, SharePoint.
• Has worked in a financial institution or financial software.

Work history and/or education requirements:

• Bachelor's Degree in a Technical Discipline or equivalent work experience is required.
• 3+ years working experience with network topology in relation to enterprise solutions.
• 3+ years working knowledge of LINUX, Microsoft Windows Server and Microsoft Windows Operating Systems
• Experienced in system administration and/or Production IT support.

EEO Statement

Integrated into our shared values is Candescent's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Candescent is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at Candescent has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.