Job Details

[Customer Service / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k match / PTO - As a Collections Specialist, you will: Service a portfolio of small and medium sized business (SMB) customer accounts using a variety of contact methods to collect, including phone calls, text messages, and emails; Negotiate with customers to establish payment plans that are sustainable and meet Forward business objectives; Achieve monthly goals of recovered payments from customers, meeting or exceeding incentive compensation targets; Professionally leverage and speak to legal collections processes to drive customer engagement and resolution; Regularly document the status of account(s) and next steps in Salesforce CRM...Hiring Immediately >>