Job Details

Why consider this job opportunity

• Competitive wages and benefits package
• Health Savings Account with employer seed contribution
• 401(k) savings plan with company match
• Paid parental leave and company-paid holidays
• Opportunities for career advancement and professional development
• Business casual environment with free parking and onsite gym

What to Expect (Job Responsibilities)

• Deliver training and support to the Customer Application Support Team, including onboarding and refresher courses
• Build strong relationships with customer application support agents to enhance performance and engagement
• Educate agents on product offerings and customer service techniques
• Monitor department metrics for improvement and implement training as needed
• Ensure compliance with company policies and regulatory requirements

What is Required (Qualifications)

• High School Diploma or equivalent required; some college preferred
• Minimum of 2 years of prior management and training experience in a multi-site environment
• Strong written and verbal communication skills
• Ability to adapt to a dynamic, fast-paced environment and manage multiple tasks
• Knowledge of customer service, sales, and relevant industry policies

How to Stand Out (Preferred Qualifications)

• Experience in training and development within the consumer financial services industry
• Familiarity with company policies and procedures related to customer service and sales
• Strong interpersonal skills and the ability to build business relationships
• Experience working with diverse teams and adapting training methods accordingly

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