Job Details

AdventHealth Corporate

All the benefits and perks you need for you and your family:

Benefits from Day One

Career Development

Whole Person Wellbeing Resources

Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part

of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Job Location : Remote

Shift: Full-Time, Monday-Friday

The role you will contribute:

The Revenue Cycle and System Subject Matter Expert (SME) Analyst supports the operations of the Process Improvement and Business Support team by acting as an intermediary between Revenue Cycle teams and support teams to help translate Revenue Cycle operational needs to technical requirements and evaluate feasibility of technology projects for all AdventHealth acute operations. The Revenue Cycle and System SMEs Analyst performs as a subject matter expert of Revenue Cycle Systems through comprehensive understanding of Revenue Cycle operational workflows combined with an understanding of technical capabilities. This role involves extensive collaboration with other Process Improvement and Business Support functional areas, including but not limited to Analytics, Automation, Vendor Management, and Project Management teams. The Revenue Cycle and System SMEs Analyst will adhere to AdventHealth Corporate Compliance standards, as well as rules and regulations of all applicable local, state, and federal agencies and accrediting bodies.

The value you will bring to the team:

Collaborates with teams across end to end Revenue Cycle functional areas to help translate Revenue Cycle operational and business requirements to system technical requirements

Provides ongoing SME support to guide complex technology initiatives for software applications utilized by Revenue Cycle functional area departments and recommends the best usage of systems and technologies to accomplish operational goals and drive process efficiencies

Assists with implementation and testing of Revenue Cycle applications by ensuring automations, dashboards, and other applications provide accurate and usable data through ongoing testing and communication with Revenue Cycle functional areas to increase effectiveness

Identifies opportunities and provides actionable recommendations for process improvement in support of strategic initiatives as they pertain to Revenue Cycle business systems and applications and their ongoing usage throughout the Revenue Cycle; relays findings and recommended action plan with the Revenue Cycle and System SMEs leadership

Conducts or leads periodic system issue reviews and works with department leadership and IT to implement changes needed to resolve issues

Collaborates with the Project Management team to provide technical SME support during the design and execution of strategic Revenue Cycle initiatives by evaluating feasibility of projects and translating operational requirements into technical specifications as needed

Supports the Automation team in the development of business cases to quantify automation opportunities by time saved and financial or strategic impact; keeps an ongoing roster of use cases and works with Revenue Cycle and executive leadership to prioritize Automation development. Supports automation team by developing the Process Design Documents (PDD) for prioritized initiatives

Collaborates with the Vendor Management team to address current state pain points and priorities for each Revenue Cycle functional area as it relates to Revenue Cycle systems; serves as a SME to Revenue Cycle operations for all third-party applications assessment, integration, and workflow management

Liaises with Revenue Cycle functional areas and the Analytics team, providing detailed technical specifications for actionable data, metrics, and dashboards; communicates nuances in specifications, highlighting operational impacts, to Revenue Cycle teams

The expertise and experiences you'll need to succeed:

Bachelors or 3 years experience

Preferred Qualifications:

Bachelor's degree in business, healthcare, or related field

Experience documenting workflow design and/or creating technical specifications

Experience managing projects and/or Six Sigma Lean Training

Experience coordinating Revenue Cycle system updates and/or system implementation

Epic Certification in at least 1 major Epic Module

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Patient Financial Services

Organization: AdventHealth Corporate

Schedule: Full-time

Shift: 1 - Day

Req ID: 25040880

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.