Job Details

Why consider this job opportunity

• Competitive compensation and benefits aligned with experience
• Opportunities for continuous learning and professional growth
• 100% remote work opportunity (candidates must reside in the USA)
• Involvement in supporting US government clients with cutting-edge digital applications
• Collaborative work environment with cross-functional teams to enhance digital platforms

What to Expect (Job Responsibilities)

• Lead the resolution of complex application incidents, performing root cause analysis and maintaining ownership of the client relationship until resolution
• Collaborate with Engineering, DevOps, Product Owners, and Sales teams to troubleshoot issues and enhance digital platforms
• Ensure application stability by monitoring systems and managing alert notifications
• Drive continuous process improvement and automation in IT service delivery, Incident, Problem, and Change Management
• Participate in required shift and on-call rotations to meet or exceed performance expectations

What is Required (Qualifications)

• Minimum of 5 years experience in leading and supporting Enterprise-level applications in an advanced (L3) support capacity
• Advanced experience with multi-tier on-premises or cloud-based architecture and proficiency in cloud service providers
• Deep understanding of IT service delivery principles with demonstrated experience in Incident Management, Problem Management, and Change Management
• Strong experience with Linux
• Excellent written and verbal communication skills with a customer-focused mindset

How to Stand Out (Preferred Qualifications)

• Experience with DevOps best practices and tools, Docker, Kubernetes, MongoDB, or REST API technologies
• Familiarity with Content Service Platforms (CSPs) such as Alfresco, Hyland, M-Files, or Nuxeo
• Experience with Python scripting and ticketing systems like ServiceNow or JIRA
• Minimum Bachelors degree or applicable work experience (BS, MS, or MBA from an accredited university)

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.