Job Details

Job Description

Job Title: Customer Service Representative - Gas Operations Scheduler
Location: Hybrid - Detroit, MI
Job Type: Contract (Approx. 4 Months | Potential Extension or Direct Hire)
Benefits Available
Our client is seeking a Customer Service Representative / Scheduler to support their Gas Operations team within a busy outbound contact center. This role is ideal for someone who thrives in a fast-paced, customer-focused environment and enjoys coordinating schedules while ensuring a positive customer experience.The Scheduler will manage a high volume of customer interactions while coordinating service appointments and resolving scheduling conflicts. This position requires strong attention to detail, excellent communication skills, and the ability to navigate service systems and procedures in a professional setting where your input is valued.
This contract is approximately 704 hours (about 4 months) with the potential for extension or conversion to a direct hire role.
Key Responsibilities

• Handle a high volume of inbound and outbound customer calls in a professional and timely manner
• Schedule appointments related to gas operations services
• Follow established call scripts and service procedures for different customer scenarios
• Identify and research customer needs and service requests
• Provide clear information and resolve scheduling or service concerns
• Cancel, reschedule, and coordinate appointments to resolve conflicts
• Meet individual and team call handling metrics and service goals
• Support training and guidance for entry-level schedulers as needed

Qualifications

• High School Diploma or GED required
• Prior customer service or call center experience preferred
• Strong phone etiquette and customer communication skills
• Excellent organizational and multitasking abilities
• Ability to work in a fast-paced, structured environment
• Solid computer proficiency

Technical Skills

• Microsoft Word
• Microsoft Excel
• Microsoft Access
• Microsoft Outlook / Email systems

Additional Details

• Hybrid work environment (Detroit, MI)
• Approx. 4-month contract (704 hours)
• Potential extension or direct hire opportunity
• Benefits available

If you enjoy helping customers, solving scheduling challenges, and working in a collaborative operations environment, we encourage you to apply.
#IND1#ZR

Meet Your Recruiter

Robin Lenhart