Job Details

Globe Life AO is seeking an experienced and motivated leader to recruit, develop, and guide a team of remote client service professionals. This opportunity combines leadership, coaching, and performance management and is well suited for individuals who thrive in fast-paced environments and enjoydeveloping high-performing teams.

In this role, you will support team performance, maintain a high standard of client service, and help drive continued growth through effective leadership and strategy.
Key Responsibilities

Team Leadership & Development

• Recruit, onboard, and develop a team of remote client service professionals
• Provide ongoing coaching, mentorship, and performance feedback
• Foster a collaborative, accountable, and results-oriented team culture

Strategy & Performance Management

• Implement strategies that support team productivity and consistent growth
• Monitor individual and team performance metrics and provide data-driven guidance
• Lead by example through strong client service practices and engagement

Client Experience & Relationship Management

• Ensure a high standard of professionalism and client satisfaction across the team
• Support team members in resolving complex client questions or service needs
• Promote long-term client relationships through strong communication and service

Training & Continuous Improvement

• Conduct regular training sessions on communication, service practices, and workflow systems
• Communicate updates related to policies, procedures, and regulatory requirements
• Identify skill gaps and implement development plans to improve team performance

Qualifications

• Proven leadership experience in customer service, consulting, or client-facing environments
• Strong communication, coaching, and team development skills
• Demonstrated ability to motivate and manage remote teams
• Organized, self-motivated, and performance-focused
• Ability to track metrics and improve team productivity

What We Offer

• Fully remote leadership role available to U.S.-based professionals
• Flexible scheduling with autonomy over your workday
• Structured onboarding, training, and ongoing professional development
• Strong operational support and leadership mentorship
• Opportunities for advancement into senior leadership roles
• Collaborative and growth-focused team culture

Apply

If you are ready to lead, mentor, and grow a high-performing remote team, we encourage you to apply and explore this leadership opportunity with Globe Life AO.