Job Details

Job Description:

Overview:
Join Xperience Xscape Travels as a Travel Customer Care Specialist! Youll guide clients through every stage of their journey - from planning to completion - ensuring smooth, memorable experiences.

Responsibilities:

• Respond promptly to client inquiries via email, phone, and chat.
• Assist with itinerary changes, travel updates, and special requests.
• Provide accurate travel requirements and destination information.
• Follow up to confirm satisfaction and collect feedback.
• Resolve concerns with empathy and professionalism.

• Strong written and verbal communication skills.
• Customer service experience (travel experience is a plus).
• Detail-oriented, organized, and proactive.
• Comfortable using digital tools and learning new systems.
• Passionate about travel and helping others.

• Work remotely with flexible hours.
• Travel perks, discounted rates, and insider access.
• Opportunities for growth with team support and training