Job Details

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification every year since 2022!

Job Description:

This Virtual Client Engagement Specialist positionplays a vital role in delivering an exceptional client experience by serving as the primary point of contact for existing clients throughout their journey. In this role, you will build trusted relationships, ensure consistent communication, and proactively address client needs to maintain satisfaction and long term loyalty. Your daily work will focus on organizing client touchpoints, coordinating follow ups, and ensuring every interaction reflects professionalism, empathy, and attention to detail. This position is ideal for someone who thrives in a client facing environment, enjoys structured workflows, and takes ownership of client outcomes. At Job Duck, this role makes a direct impact by strengthening relationships and reinforcing a high standard of service excellence.

• Salary range: from 1,060 USD to 1,150 USD

Responsibilities include, but are not limited to:

• Conduct new client welcome meetings and explain client portals and tools

• Address client complaints by coordinating meetings and documenting outcomes

• Track and manage client concerns through defined CRM workflows

• Distribute and analyze client satisfaction surveys at key case milestones

• Deliver weekly and monthly client engagement and satisfaction reports

• Collaborate daily with internal team members regarding client feedback and follow up

• Serve as the primary liaison between the firm and existing clients

• Schedule and confirm client appointments and follow ups

• Maintain accurate and up to date client records in CRM and case systems

• Respond promptly to client calls, emails, and service requests

• Organize and conduct monthly client satisfaction check ins

• Send client satisfaction surveys

• Make outreach calls to former clients to maintain relationships and identify referral opportunities

Requirements:

Additional Job Description:

• Office hours are Monday to Friday from 8:30 AM to 5:30 PM EST (Eastern Standard Time)

Skills needed:

• Excellent communication with clients and legal team
• Self-motivated and proactive when tasks are completed
• Strong time management and organizational skills
• Detail-oriented and thoughtful in client interactions
• Driven to meet KPIs (if they meet these they will be eligible for quarterly bonuses)

Requirements:

• Minimum of 1 year of experience in customer service, client relations, or account management and/or related
• High level of comfort with scheduling tools, VoIP systems, and Microsoft Office suite
• Advanced/native-level English skills (both written and spoken)
• Comfortable making 16-30 calls per day
• Experience in client-facing roles required
• Ability to work independently and collaboratively
• Education and or work experience equivalent to a bachelor's degree

Software and Tools used:

• Lawmatics CRM
• Practice Panther case management system
• RingCentral VoIP
• Google Workspace including Gmail, Calendar, Chat, and Google Meet
• Client portals and digital document tools

Work Shift:

8:30 AM - 5:30 PM [EST][EDT] (United States of America)

Languages:

English

Ready to dive in? Apply now and make sure to follow all the instructions!

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.