Job Details

It's truly an exciting time to be a part of Vimo®! At Vimo, we are committed to building each other up and infusing a motivating and positive work environment. Our vision has always been to make finding and enroll in health insurance simple-thisis more important now than ever before.

We are looking for Remote Consumer Eligibility Specialist to join our elite teams. As a Remote Consumer Service Representative, you'll deliver an amazing consumer experience, helping millions of consumers across the country navigate the mystery of health insurance enrollment through our award-winning cloud-based tools.

Responsibilities

• Consumer Support: Handle inbound and outbound calls, providing the highest level of service consistently.
• Primary Focus: Interview applicants to collect essential financial details to facilitate the healthcare enrollment process.
• Data Entry: Accurate application data entry and management of online chat inquiries.
• Problem Solving: Utilize creative problem-solving skills to assist consumers with plan selection and eligibility determination.
• Compliance: Interpret and follow defined procedures, policies, and regulated guidelines for all communication channels.
• Training: Participate in extensive self-study and testing; maintaining eligibility is dependent upon passing required certification exams.

Required Qualification:

• Minimum 1-2 years of experience interpreting and applying Medicaid policies and regulations, determining Medicaid eligibility in a public assistance or professional environment.
• Previous Eligibility or Managed Care Organization (MCO) Enrollment Counseling Specialist are encouraged is a plus.
• Moderate to advanced computer skills with a high level of comfort learning new technology
• Excellent verbal and written communication skills with a self-motivated, success-driven attitude

Preferred Experience:

• Bilingual (Spanish/English) is a plus.

To be successful in this remote role, you must have a dedicated, private, and secure workspace and meet the following:

• Age: Must be 18 years of age or older.
• Background: Must complete a background check and drug test within 3 days of offer.
• Connection: Cable/Fiber Broadband Internet with a hard-wired ethernetconnection is required.
• Compatibility: NOT compatible with Mobile Internet Service Providers (e.g., T-Mobile), Satellite, Wi-Fi internet access, or Wi-Fi adapters/extenders.
• Internet Speed: Minimum 35 mb/s with ethernet.
• Hardware: Personal device with a functioning camera is required for the initial 3-week training period.
• Pre-Employment Assessment: Candidates will be evaluated on a core competency set that includes written and verbal communication, technical proficiency (computer and internet navigation), and fundamental mathematical skills.

What we offer

• Competitive Pay:
  • $17.50 per hour, plus performance incentives.
  • $19.50 Spanish Bilingual per hour, plus performance incentives.
• Paid Training: Committed full attendance for a paid 3-week training period.
• Growth: Many opportunities to grow within the largest state-based marketplace footprint in the country.