Job Details

Description

We're not looking for a receptionist-we're looking for someone who can run the day.

Who We're Looking For

The ideal person for this role is someone who naturally takes ownership and doesn't wait to be told what to do. You're organized, detail-oriented, and able to keep multiple moving pieces under control without getting overwhelmed. When something goes wrong, your first instinct is to figure it out-not pass it off.

You're a strong communicator who can confidently handle customers on the phone while also coordinating with technicians in the field. You know how to stay calm under pressure, adapt quickly when schedules change, and keep everyone informed.

You take pride in your work and genuinely care about doing things the right way. You're reliable, self-sufficient, and comfortable making decisions. You're also tech-savvy and able to learn new systems quickly.

Most importantly, you make things easier for the team-not harder. You keep the day running smoothly, solve problems as they come up, and help create a professional, seamless experience for every customer.

Who This Role Is NOT For

This position is not a fit if you prefer being told exactly what to do each day or need constant direction. It's also not ideal for someone who avoids making decisions, struggles to stay organized under pressure, or gets overwhelmed when priorities shift.

If you're looking for a quiet, low-responsibility desk job or aren't comfortable handling multiple tasks, communicating with customers, and solving problems on the fly, this likely isn't the right role for you.

Responsibilities

• Support our technicians in the field to ensure every job runs smoothly from start to finish.
• Coordinate with technicians and adjust schedules in real-time
• Act as the communication hub between customers, techs, and management
• Enter and maintain accurate job and customer information
• Take payments and assist with basic customer inquiries
• Post daily on Facebook and assist with monthly email campaigns
• Keep operations organized and running smoothly
• Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
• Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
• Keep track of customer accounts and make updates with new account information as necessary
• Communicate frequent customer suggestions to the team to troubleshoot
• Record customer interactions and follow up on their experience with our company

Qualifications

• Previous experience in customer service, dispatching, scheduling, or administrative roles preferred
• Strong communication skills (phone, written, and interpersonal)
• Highly organized with the ability to manage multiple tasks and priorities
• Ability to think independently and solve problems without constant direction
• Tech-savvy and able to quickly learn new systems (CRM, scheduling software, etc.)
• Reliable, professional, and detail-oriented

Preference given for:
• Experience in home service industries (garage doors, HVAC, plumbing, etc.)
• Experience with dispatching or coordinating field technicians
• Familiarity with CRM/FSM systems such as FieldPulse, Go High Level, or similar
• Experience with social media posting or basic marketing
• High school diploma, G.E.D. or equivalent