Job Details

Bill: $41.60
Pay: $29-$27
Spread: 203.7-301.6
Duration: through the end of 2026 with extension likely

Position Title: Operations Support III
Location: ABV1 - Mettawa, IL
Hybrid (one week a month in office)
Contract length - through the end of 2026 with extension likely

**Top Must Haves**
1. Quality written and verbal communication skills
2. Attention to detail
3. Ability to multi-task different priorities and responsibilities
4. Ability to manage their time efficiently and effectively
5. Ability to work in Microsoft products

Job Description:
The U.S. Patient Services organization is an industry leader, delivering exceptional patient support that enhances brand loyalty and patient satisfaction.

The Operations Support III role provides operational and project support for Client Patient Services. This position reports to the Director or Associate Director of Client Operations and plays a key role in enabling efficient, high quality service delivery.
Core Responsibilities
• Coordinate and manage onboarding and offboarding activities in partnership with internal teams and external vendors
• Identify and recommend opportunities for process improvement and operational efficiency
• Monitor, analyze, and take action on tickets within a custom issue management tool, including identifying trends and supporting resolution efforts
• Provide project management support across Client Operations initiatives
• Develop and maintain routine reports using Excel and create PowerPoint presentations for leadership and stakeholders
• Support additional operational projects and ad hoc tasks as assigned by Client Operations leadership

Required Qualifications
• Strong written and verbal communication skills
• Demonstrated attention to detail
• Ability to manage multiple priorities in a fast paced environment
• Strong time management and organizational skills
• Ability to work effectively across multiple systems simultaneously
• Proficiency with Microsoft Office, particularly Excel and PowerPoint

Bussiness Unit:

Commercial - US - Patient Care (COUP)

Cost Allocation:

6000|CC|Pat Servs Mktng M (620447)