Job Details

Magnolia Bakery, the world's most famous bakery, opened our first location on a quiet street corner in the heart of New York City's West Village in 1996. From then to now, Magnolia Bakery has been cherished for offering fresh-made classic American baked goods and for our warm inviting atmosphere.With locations in New York City, LA and Chicago, a D2C business shipping nationwide and international locations in the Middle East and Southeast Asia, Magnolia Bakery is beloved across the world.

Role: Franchise Administration Coordinator (Remote EST/Hybrid)

This plays a key role in overseeing the documentation, compliance requirements, operational processes, and recordkeeping for franchise agreements and franchisee relationships, ensuring that all franchise transactions and documentation are accurate, compliant, and properly executed from start to finish. This role partners closely with the Domestic and International Franchise Development teams, as well as Operations, Finance, Marketing, and external partners including Real Estate, Architecture, and Legal, to manage all aspects of the franchise agreement lifecycle. Candidates need to be based in EST and accessible to a major metropolitan airport. NYC Metro candidates would be hybrid in our NYC office.

Key Responsibilities

Franchise Development Support

• Prepare, track, and distribute franchise-related agreements (FDDs, ADAs, FAs, NDAs, amendments, renewals, transfers).
• Maintain franchisee documentation and records in compliance with regulatory requirements.
• Assist with state registration and FDD renewal documentation (as applicable).
• Support franchise approval and real estate approval processes by collecting and circulating internal committee materials.
• Coordinate Discovery Day event logistics and materials.
• Help monitor contractual obligations, including compliance with the development schedule outlined in the ADA, and flag potential issues or delays to the appropriate parties.

Administrative & Systems Management

• Help maintain accurate data and supporting documentation for all franchisees, franchise entities, and stores within FranConnect, including, but not limited to, the Franchise Agreement, ADA, leases, transfers, defaults, terminations, or others as required.
• Organize and maintain SharePoint documents for internal team and franchise development projects.
• Update and maintain presentation decks used across development initiatives.
• Support the preparation of internal reports and status updates for leadership.
• Assist with calendar coordination for franchise-related meetings and internal committees (i.e., Franchise Approval, Real Estate, etc.).
• Route approval packages for either electronic or in-personal approvals.

Cross-Functional Coordination

• Liaise with Operations, Finance, Marketing, and external partners including Real Estate, Architecture, and Legal to achieve desired results and maintain cross-functional collaboration.
• Coordinate the scheduling of new franchisee onboarding once agreements are executed.
• Support communication between franchisees and internal departments.
• Ad hoc special projects as needed

Qualifications & Ingredients for Success

• Prior experience mandatory, 2-4 years of franchise administrative support
• Bachelor's degree in Business, Project Management, or related field.
• Experience in franchising, QSR, retail development, or real estate is a plus.
• Proficient in Microsoft Office (Excel, Word, Outlook), PowerPoint, Adobe, and DocuSign.
• Experience with franchise management software (e.g., FranConnect) and mapping software preferred.
• Proven ability to manage multiple projects simultaneously and meet deadlines.
• Excellent communication skills, both verbal and written.
• Some travel toNew York City headquarters will be required (if remote) along with occasional participation in certain franchise conferences and events throughout the year.

Company Benefits

• Medical, Dental, Vison
• 401k plan
• Life Insurance
• Vacation & Sick Time
• Employee discount

*Magnolia Bakery is an Equal Opportunity Employer and participates in E-Verify.