Job Details

Description:

**REMOTE POSTING 1ST SHIFT**
1st shift openings, total of 23 openings

Max Pay Rate: $17/hr.
Hours: 7am-3pm (flexible on case by case basis, must be approved by Zebra) Candidates to fill out availability sheet.

Training:
Dayshift: November 6th-10th
10am-2pm

Hours for project:
November- 20 hours per week up till December 26th
December 26th- January 12th 20-40 hours per week dependent upon activity.
Note: January 13th will start offboarding talent no longer needed. May keep others on through February, no guarantee.

Holidays worked: New Year's Eve/New Year's Day
MUST WORK DATES:
**Jan 3rd, 4th and 5th are must workdays, shifts will start at 4am on these 3 days**

Equipment needed:
Laptop or PC in good working condition, good internet, 2 monitors ideal, must be able to support Windows 10 and be able to download software.

Onboarding:

*Education and Employment verifications are not required- waived by client*
THC not required as part of drug screening

Suppliers: All submittals must include the Holtsville Call Center Pre-Screen Questionnaire (see below and attached). This must be completed by the candidate & not the supplier. Any submittals without this questionnaire will be rejected. PLEASE INCLUDE QUESTIONNAIRE AT THE BOTTOM OF RESUME IN ONE ATTACHMENT FOR EASY REVIEW.

Overview
Provides front-line customer service support via phone to all Zebra's internal and external customers. Zebra Retail Solutions is an inventory company that provides scanners and access points to our retail clients so they can conduct a self-scan inventory. They call into the Help Desk with various questions as to how to set up the equipment and view the reporting dashboard. We walk the clients through the setup and inventory process if needed and assist them with any questions they may have.

Responsibilities:

1. Provides assistance to customers during all phases of the inventory process.
2. Assists customers with their questions about how to set-up and operate our equipment to successfully conduct their inventories.
3. Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with customer.
4. Prepares and enters required client information/requests into department's database to document customer interaction and resolution.
5. Works under close supervision to answer questions regarding company products and services.
6. Directs callers to appropriate resources
7. Escalates complex questions to more senior representatives
Qualifications
1. HS Diploma and College background required.
2. Light IT background preferred.
3. Prior customer service experience a must.
4. Excellent communications skills.
5. Computer literate; exposure to Windows environment.
6. Worked remote previously preferred
7. Spanish helpful
8. Flexible availability (especially weekends) a plus