Job Details

Title: Salesforce Service Desktop Automation QA Engineer
Location: REMOTE
Duration: 4 Months then extension of 12 Months

USC, GC, GC EAD, TN
Video Interview

SUBMISSION REQUIREMENTS:
• Need Genuine LinkedIn- NO RECENT OR MULTIPLE LINKEDIN
• Must have Visa Copy with the submission (FOR GC and EADs)
Must have full educational details with University Name and year of completion in resume.
WITHOUT ABOVE MENTIONED PREREQUISITE RESUME WILL BE DEEMED AS FAKE.

Role Overview
Salesforce Service Desktop Automation QA Engineer
Role
The Salesforce Service Desktop Automation QA Engineer will focus on validating the organization's telephony-integrated Service Desktop and agent workflows built on Salesforce. This role supports multiple concurrent initiatives, including fraud and voice authentication, telephony platform upgrades, and AI-assisted agent experiences. The QA engineer will ensure functional correctness, security and data visibility behavior, and end-to-end reliability across Service Desktop and telephony-driven workflows.
Mandatory Skills & Experience

• Experience testing Salesforce applications
• Strong understanding of the Salesforce security model, including:
  • profiles and permission sets
  • role hierarchy
  • data visibility and record access
• Experience validating behavior across multiple user profiles and roles
• Hands-on experience using a Selenium-based automation framework
• Ability to design and execute end-to-end test scenarios across Salesforce and integrated systems

• Experience testing telephony-integrated or contact-center Salesforce implementations
• Experience validating fraud or voice-authentication workflows (for example Pindrop)
• Experience validating telephony package upgrades such as NICE inContact
• Experience testing AI-driven features such as call summaries, agent prompts, or automated actions (for example Cresta)
• Experience building or extending Selenium automation frameworks for complex enterprise environments