Job Details

Job description:

Job title: Processing Manager

Duration: Fulltime permanent

Location: Carrollton, TX 75007 (Hybrid)

Essential Job Functions:

Manage team consisting of 10-15 Jr. Processors and Processors

Monitor andsend daily production emails with quality/production tips, current production challenges, plans

to maintain Service Level Agreements, etc.

Motivate and lead team to success using recognition, team building activities and positive reinforcement

Set and manage to production and quality expectations

Pipeline Management to ensure SLA metrics are met each day and loan assignment is compliant with licensing requirements

One-on-One mentoring, weekly or as needed, for team members who are not meeting the production and/or quality expectations (inform Unit Manager of any recurring performance issues, develop action plans to address)

Document all One-on-One coaching sessions to identify and track improvement

Hold daily/weekly huddles to discuss results from previous days, changes, etc.

Function as a SME and lend assistance for questions and scenarios

Ensure trends are provided to Unit Manager for implementation of job aids, training tool updates, etc.

Maintain current knowledge of client scope requirements and processes

Assist in resolving processing issues or customer escalations as they arise

Assist Processors in understanding underwriting decisions and conditions

Monitor and approve timecards in ADP

Address personnel issues with guidance from Unit Leader and Human Excellence team

Complete performance reviews

Ensure no Personal and/or Proprietary Information (PPI) is present in team area

Manage team members to deliver a consistently exquisite experience for the client's customers by meeting customer satisfaction objectives, including timely and compliant welcome, approval, closing, and weekly contacts, meeting loan closings based on original requested close date, meeting target turn times established for refinances, and managing that pipelines do not exceed specified age range

Manage risk and quality by ensuring team members are compliant when speaking to customers and 3rd parties, as well as ensuring In-line QC and post-closing audit results are within established targets

Manage daily productivity of the team to achieve monthly funding and final dispositions established

Document monthly conversation with team members, as well general huddles held, and/or specific feedback/direction given to the team member

Demonstrate a commitment to diversity and model behaviors which value each individual for their unique contribution and create an environment that allows each employee to reach their potential

Requirements:

Minimum 3+ years Origination background with supervisory experience

Processing experience within past 3 years

Thorough working knowledge of Fannie Mae and Freddie Mac underwriting guidelines and automated underwriting engines

Acts as a champion for the customer/client, ensuring decisions and actions help achieve their goals

Ability to manage risks while ensuring optimal value and outcomes are achieved

Demonstrate a bias for action and a commitment to achieving sustainable results

Demonstrate visible commitment to Digital Risk and client core values

Ability to develop and align the talent needed to meet business goals

Strong analytic, interpersonal, and verbal and written communication skills

Detail oriented

Ability to work in a flexible and production-oriented environment

Must be able to promote and foster a positive work environment

Must be able to work in a high stress environment while delivering a high-level of customer service

Must be willing and able to work as part of a team

Good computer knowledge-paperless environment

NMLS-MLO Licensure preferred

Candidates must be available to work outside of normal business hours when necessary.

Note:

Training is in office then the role will transition to hybrid 3 days in office 2 days' work from home.