Job Details

Your Next Role: Tier 1 Helpdesk Support - United States Postal Service (USPS)
Do you love helping people solve problems? Thrive in a fast-paced support role? Bring your enthusiasm, customer service mindset, and tech skills to our Helpdesk team!

As a Tier 1 Helpdesk Support Specialist, you'll be on the frontlines supporting the United States Postal Service (USPS)-an organization that connects every household, business, and community across the nation. From rural towns to big cities, USPS plays a vital role in delivering mail and packages that keep people and commerce moving.

In this role, you'll be the first point of contact for internal USPS customers using mobile delivery devices-the very tools that ensure packages get where they need to go. Every time you solve a problem, you're helping USPS carry out its mission of serving the American public reliably and efficiently.
This is a full-time, 100% work-from-home role. The first 3-4 weeks will require training on-site at the USPS Merrifield, VA Office-so you'll need to live within commuting distance.

What You'll Do

• Be the friendly, helpful voice on the other end of the phone or inbox for USPS employees
• Troubleshoot mobile device issues with scripts and training provided
• Review, analyze, and resolve problems using established guidelines and tools
• Stay positive and professional while helping USPS customers get back up and running
• Tackle other duties as needed to keep USPS operations running smoothly

Schedule You'll Work

• Tuesday-Friday: 12:00 PM - 8:30 PM or 1:00 PM - 9:30 PM
• Saturday: 10:00 AM - 6:00 PM

What You Bring

• Associate's degree or two years of relevant helpdesk experience in place of a degree
• 2-3+ years of real-world call center/helpdesk software experience (Zendesk, ServiceNow, Five9, Nextiva, Talkdesk, Aircall, GoTo Connect-if you've used it, we're interested!)
• Strong computer skills and comfort with MS Office Suite (Word, Excel, Access)
• Excellent communication skills-you're clear, patient, and approachable
• A positive, energetic, and curious attitude-you're ready to learn and grow
• Ability to pass a pre-employment background check for Public Trust clearance

About MBA Consulting Services, Inc.

MBA CSi is a trusted federal contractor delivering engineering, IT, and professional services to mission-critical customers, including the U.S. Postal Service. We offer long-term programs, stability, and a culture built on quality, accountability, and impact

Equal Opportunity / Affirmative Action Employer
Minorities, Women, Veterans, and Individuals with Disabilities are encouraged to apply.