Job Details

Job Type

Full-time

Description

Jira Service Management Data Center Administrator

Location: Washington, D.C. Metropolitan Area

Work Arrangement: Hybrid

Employment Type: Full-Time

Position Overview

We are seeking an experienced Jira Service Management Data Center Administrator to join our team in the Washington, D.C. area. This role requires a hands-on professional who can manage and optimize our customer's Jira Service Management Data Center deployment while providing exceptional support to demanding internal customers in a fast-paced environment.

Key Responsibilities

• Administer and configure Jira Service Management in a Data Center environment
• Configure workflows, screens, fields, permissions, and notification schemes
• Manage user accounts, groups, and project permissions
• Provide technical support and training to end users across the organization
• Develop and maintain documentation and standard operating procedures
• Collaborate with customer teams to customize Jira Service Management configurations
• Participate in change management processes and system configuration updates
• Create and maintain service desk portals, request types, and customer notifications
• Implement and maintain integrations with third-party applications and tools

• Minimum 3-5 years of experience administering Jira Service Management
• Proven experience with Jira Service Management Data Center deployments and architecture
• Strong understanding of Jira Service Management workflows, custom fields, permissions, and project configuration
• Proficiency in JQL for creating complex filters and reports
• Knowledge of REST APIs and system integrations
• Strong problem-solving and analytical skills
• Strong troubleshooting and problem-solving skills
• Excellent interpersonal and communication skills
• Ability to work effectively under pressure with demanding stakeholders
• Experience in fast-paced, high-standards environments
• Must be located in the Washington, D.C. metropolitan area
• Ability to work primarily on-site with occasional remote work flexibility
• Must have Top Secret clearance and be able to obtain SCI clearance

• Atlassian Certified Jira Service Management Administrator certification
• Experience with ScriptRunner for Jira Service Management
• Knowledge of additional Atlassian products (Confluence, Bitbucket)
• Experience with automation tools and scripting (Groovy, Python, PowerShell)
• Familiarity with ITIL framework and service management best practices
• Basic knowledge of system performance tuning and troubleshooting
• Background in Agile/Scrum methodologies
• Demonstrated knowledge and skills typically acquired through a bachelor's or associate's degree in a related field or through relevant professional experience.

• Candidates must be authorized to work in the United States and have Top Secret and be able to obtain SCI clearance.