Job Details

Our Mission:

MDpanel is one of the largest providers of expert medical opinions in the United States. We are committed to being the most coveted partner for physicians, carriers, attorneys, and patients by connecting those in need of medical opinions with the most qualified and highly regarded medical professionals in the U.S. MDpanel allows our member healthcare professional partners to maximize their time and produce unparalleled revenue opportunities. In return, our carrier and attorney clients receive timely, complete, thorough, and easy-to-understand opinions to support the medical legal inquiry.

MDpanel is revolutionizing the medical opinion space by creating the first true marketplace to connect those in need of medical opinions to those capable of providing them. Unlike traditional, services-based models, we are devoted to our healthcare professionals and arerelentless about removing the burden of administration, securing exam volume, preparing for and supporting physical examinations, backend processing, report submissions, and billing. At the heart of MDpanel, our team is committed to delivering an unparalleled experience for all stakeholders. We think big, start small, and move fast. Our culture is built on supporting each other with accountability, transparency, and passion for our mission.

Position Summary:

The Senior Physician Success Manager is a senior relationship owner accountable for the performance, experience, and long-term retention of a portfolio of Qualified Medical Evaluator (QME) physicians. This is a revenue-critical position that carries direct accountability for physician production, evaluation quality, and network stability across MDpanel's QME platform.

This individual operates as the strategic partner to each physician in their portfolio, owning every dimension of the relationship from initial activation through sustained, high-performing engagement. They use relationship skills to influence physician behavior and drive performance results, anticipate risk before it materializes, and serve as the connective tissue between the physician and every internal function that touches their practice.

The Senior Physician Success Manager is expected to be consultative, prescriptive, and credible - exercising independent judgment, influencing without authority across departments, and operating with the presence required to engage physicians, executive leadership, and external stakeholders with equal effectiveness. This role has significant visibility with senior leadership given its direct impact on revenue retention and network growth.

Essential Roles and Responsibilities:

Own Physician Relationships End-to-End

• Serve as the single point of accountability for the end-to-end physician relationship across a portfolio of QME physicians, owning outcomes - not just activities - from post-sales handoff through onboarding, active practice management, and long-term retention

• Build trusted, consultative relationships with physicians that position MDpanel as an indispensable partner in their QME practice, developing a deep understanding of each physician's goals, capacity, and risk profile to tailor engagement at the individual level

Drive Onboarding & Time-to-Activation

• Drive rapid time-to-first-evaluation by orchestrating onboarding across Learning & Development, Scheduling, and Credentialing - owning the outcome, not just the handoff

• Personally intervene to remove bottlenecks that threaten physician momentum, ensuring no physician sits idle during activation

• Shepherd physicians through early milestones including first evaluations and report submissions, setting clear expectations around production cadence, quality standards, and the MDpanel partnership model

Optimize Physician Utilization & Growth

• Own physician utilization targets and actively manage scheduling optimization, site expansion, and capacity planning for assigned physicians

• Partner with leadership on strategic placement decisions for high-value physicians, balancing revenue potential with physician sustainability

• Identify and execute growth opportunities including additional site listings, expanded availability, and new service lines with collaboration from other MDpanel teams.

Proactively Manage Retention Risk

• Proactively identify and intervene on early indicators of disengagement, dissatisfaction, or attrition risk - not waiting for problems to surface

• Design and execute physician-specific retention strategies, including service recovery plans for at-risk relationships

• Own retention outcomes for assigned portfolio and report on trends, root causes, and mitigation effectiveness to leadership

Own Operational Issue Resolution

• Serve as the senior escalation point for complex operational issues impacting physician evaluations, report delivery, or client satisfaction

• Drive resolution of scheduling conflicts, documentation delays, and quality concerns with urgency and sound judgment

• Ensure no case falls through the cracks - accountable for every evaluation reaching successful, timely completion

Support Physician Enablement

• Guide physicians through standard workflows, technology platform updates, and internal tools

• Translate complex processes into clear, actionable steps for the physicians

• Connect physicians to appropriate internal resources and continuing education materials

Collaborate Cross-Functionally & Externally

• Operate as a peer to functional leaders across Sales, Credentialing, L&D, Scheduling, IT, and Operations - influencing priorities and driving alignment without direct authority

• Maintain and manage external relationships with attorneys, adjusters, and applicants on behalf of assigned QME physicians and MDpanel

Provide Market Intelligence

• Contribute market intelligence from physician interactions to inform competitive positioning, retention strategy, and network development

• Represent the physician's voice internally, advocating for their needs while balancing organizational prioritie

Qualifications and Preferred Skills:

• Bachelor's degree in Business, Healthcare Administration, or a related field (or equivalent work experience)

• 5+ years of strategic account management, client success, or relationship management experience in healthcare, physician services, or a similarly complex, high-touch environment

• Demonstrated success owning senior-level client relationships where outcomes - not just activities - were the measure of performance

• Proven ability to manage a portfolio of high-value relationships simultaneously, exercising judgment on prioritization, risk, and resource allocation

• Strong problem-solving skills with the ability to resolve complex operational issues with urgency and sound judgment

• Track record of influencing cross-functional teams and driving outcomes in matrixed or decentralized organizations

• Exceptional interpersonal and communication skills with the ability to build trust and credibility with physicians, executive leadership, and external stakeholders

• High emotional intelligence and composure under pressure, with the ability to navigate ambiguity, competing priorities, and difficult conversations

• Strong analytical capability - comfortable using data, dashboards, and CRM systems to monitor performance, identify trends, and inform strategy

Nice to Have:

• Experience with California workers' compensation, QME processes, or DWC regulations

• Background in physician onboarding, credentialing, or medical group operations

• Familiarity with medical-legal evaluations, IMEs, or occupational health

• Experience with customer success platforms and KPI tracking

• Spanish language proficiency

Additional Information:

The salary range for this position is provided as an estimate based on current market conditions and company benchmarks. Actual compensation may vary depending on factors such as experience, qualifications, skills, location, and internal equity. Please note that we are unable to provide sponsorship assistance currently. All applicants must have a valid work authorization for the country in which they are applying.

Please note that this compensation range is subject to change at any time and may not be applicable to all candidates. We are committed to ensuring fair and equitable pay practices and encourage applicants to discuss any questions or concerns regarding compensation during the interview process.

MDpanel is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all associates feel valued, respected, and supported. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic.

We are dedicated to fostering a culture of inclusion and belonging and encourage applicants of all backgrounds to apply. If you require accommodations during the application or interview process, please contact ...@mdpanel.com