Job Details

Mastercard powers economies and empowers people in 200+ countries and territories worldwide.

Before applying for this role, please read the following information about this opportunity found below.

Together with our customers, we're helping build a sustainable economy where everyone can prosper.

We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.

Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Senior Site Reliability EngineerThe BizOps team is looking for a Site Reliability Engineer who can help us solve problems, build our CI/CD pipeline and lead Mastercard in DevOps automation and best practices.Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations.

Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.

Check out this short video we have created about who we are and what we do!The role of business operations is to be the production readiness steward for the platform.

A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process.

Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations.We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products.

The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications.

Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments.

A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders.Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs.

We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications.Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concernsSupport services before they go live through activities such as system design consulting, capacity planning and launch reviews.Automation tools
- XLR, Jenkins, Chef, PCF application, etc.Monitoring tools
- Splunk, Dynatrace, etc,AI Tools – MS Copilot developer suit, RPA etc.Scripting knowledge – Jenkin pipeline, groove script, Python, shellNetwork concept ( F5, load balancer, firewalls, etc.)Vulnerability and Security Event management application knowledge will be an add on (app like- Phantom, Carbon black, Tenable, Checkmarx, Tripwire etc.)Weekend on call support, 24/7 commitmentMaintain services once they are live by measuring and monitoring availability, latency and overall system health.Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices.Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recoverWork with a global team spread across tech hubs in multiple geographies and time zonesFor team members supporting the Dev Ops pipeline:Support deployments of code into multiple lower environments.

Supporting current processes needed with an emphasis on automating everything as soon as possible.Design and implement a Git based code management strategy that will support multiple environment deployments in parallel.

Interest in Computer Science or related technical field involving coding (e.g., Exposure to algorithms, data structures, scripting, pipeline management, and software design.Passion to help debug and optimize code and automate routine tasks.Ability to learn how to work across development, operations, and product teams to prioritize needs and to build relationships is a must.Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact not include any medical or health information in this email.

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard's security policies and practices;Report any suspected information security violation or breach, andIn line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role.

Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; S.

observed holidays; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and on-site fitness facilities in some locations. xywuqvp

Remote working/work at home options are available for this role.