Job Details

Systems Analyst II (100% remote) page is loaded## Systems Analyst II (100% remote)locations: Chicago, Illinois, USAtime type: Full timeposted on: Posted Yesterdayjob requisition id: R-21640TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.Join our team and what we'll accomplish together The Systems Analyst II will provide frontline support for pension plan administration software, conduct root cause analysis, manage service requests, and perform testing while ensuring high-quality service and adherence to SLAs.****What you'll do***** Provide direct support for general and functional questions to end users in the efficient administration of pension plans with the use of the TELUS Health's software* Contribute to root cause analysis related to requests for changes to software or internal processes* Perform regular follow-ups with the different support teams involved in root cause analysis and functional support to make sure the service level agreements are respected* Document requirements and provide expected results to the different support teams for investigation* Perform unit testing and validate regression testing results related to software updates* Use the appropriate tools or software to assign requests to support teams, track or follow up on requests* Manage assigned tasks effectively to completion in order to meet high level of service****What you bring***** University degree in computer science, mathematics or any other related discipline* A minimum of 2 years of experience providing support in a pension administration environment.* Excellent written and oral communication in English* Flexible and able to work with tight deadlines* Excellent team spirit* High level of attention to detail, initiative and organizational skills* Some travel may be necessaryWe're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.Being part of the team at TELUS Health is more than a job; it's a career-defining experience.It allows you to do innovative and meaningful work with talented and collaborative teams. It's an opportunity to improve businesses and lives by building healthier, happier workplaces. And it's a chance to build genuine, long-term relationships along the way.**A place to experience more**Find the support and encouragement to consistently push boundaries and deliver impactful solutions. Our collaborative culture means your ideas will be heard and your hard work will be rewarded. You will be leveraging our world-leading technology, products, clinical services and passionate team members to revolutionize access to health care and wellbeing, and drive remarkable experiences for the benefit of all the clients and individuals we serve around the world.**Talented people who care**Coming to work each day is an opportunity. It's a chance for you to work with a multidisciplinary global team of nearly 10,000 smart and driven members whose passion for their work matches your own, resulting in helping create a healthier future for everyone.**Work that matters**Make a difference in the lives of our clients and their employees every day – by providing meaningful solutions in more than 160 countries, that help people and businesses perform at their best by delivering both digital innovation and clinical services to improve total physical, mental and financial health and wellbeing across the full spectrum of primary and preventative care.#J-18808-Ljbffr