Job Details

A company is looking for an IT Support Engineer (Tier 2 - Help Desk).Key ResponsibilitiesServe as a Tier 2 escalation point handling both basic and complex IT issuesTroubleshoot and resolve problems related to desktops, applications, servers, networking, and virtualizationTake ownership of customer issues from intake through resolution, ensuring SLA compliance and customer satisfactionRequired QualificationsMinimum 5+ years' experience in IT support with at least 3+ years in a Tier 2 or higher role; MSP experience strongly preferredAssociate's degree (or higher) in Computer Science, IT, Systems Engineering, or equivalent professional experience preferredProficiency in Windows OS support, Microsoft 365 administration, and Active Directory managementStrong understanding of networking concepts (TCP/IP, DNS, DHCP, VPNs, VLANs)Hands-on experience with virtualization environments and terminal servers