Job Details

A company is looking for a Chatbot Quality Analyst to evaluate and improve AI-powered chatbots and dialogue systems.Key ResponsibilitiesConduct structured evaluations of AI chatbot conversations across diverse topics and use casesAssess dialogue quality for context retention, state management, coherence, and natural flowDocument failure patterns, edge cases, and quality issues using structured feedback frameworksRequired Qualifications2+ years of experience in conversational AI evaluation, chatbot QA, or dialogue system testingStrong understanding of context, state, and coherence in extended conversationsAnalytical mindset with the ability to identify subtle quality issues in natural language interactionsFamiliarity with conversation design principles and common chatbot failure modes