Job Details

Job Description Job Description WHO WE AREThe SPCA of Polk County is the oldest nonprofit no kill animal welfare organization in Polk County, having served the community for over 45 years, through pet adoptions, rehabilitation, transport, community programs and more recently a low cost spay, neuter and wellness clinic. With a facility over 10,000 sq. ft. located in Livingston, TX and caring for 150+ dogs and cats at any time.We believe in fostering a work environment that enables innovation and involvement to meet the challenges of our animal welfare society, providing support and training to help employee development and opportunities within the animal welfare industry.JOB DESCRIPTIONAn animal welfare representative is a key element of our society by providing the highest level of service and care to all visitors and animals, leveraging developed skills to improve daily operations through client engagements, verbally, telephonically and electronically. With attention to detail and strong organizational and communicative skills, a representative would process one-on-one adoptions with clients, ensuring a carefully placed match, schedule appointments for various services, update animal records, develop and share communications, manage and maintain the work environment to ensure presentation and hygiene is of the highest standard.HOURS22.5 to 37.5 per weekMonday - SaturdayDUTIESGeneralFollow all Standard Operating Procedures (SOP's)Customer ServiceTo always provide the highest level of customer service to all visitors via in-person, telephone, email, social media or other methods of communication.Adoptions & AdmissionsTo perform animal adoptions for those seeking companions using tools and methods at your disposalTo assist in matching suitable pets with adopters, through evaluation and best interestsCommunicating the adoption process, expectations and services provided with adoptersTo update all pet records on paper and digital to ensure clear and concise information is recordedProcessing admissions to foster or facility, capturing key details to record on recordsProviding information about admissions to visitors and supporting their needs within our abilityAdministrativeCollection of all mail, including distribution of mail to relevant partiesTo manage, forward, respond and/or follow up on all central communications via email, telephone, social media, communication boards and records.To create and issue reports to all relevant parties on activitiesTo manage, track and log office supplies inventory, report on low quantities to relevant partiesTo update, replace or create posters, signs or banners as needed for events, changes, announcements etc.To regularly review and update animal records, including pictures, weights, behavior/personality etc.To process payments for services, products, donations etc. and manage cash balances.OtherTo always clean and maintain your area of workAssist with moving, loading, unloading of supplies and equipment.Other tasks as assignedQUALIFICATIONS/EXPERIENCECustomer service experience required, preferably in a nonprofit and/or animal welfare environmentCompetent use of IT equipment and programs (MS Word, Excel, Outlook, SharePoint etc.)Previous knowledge of pet management and/or veterinary medical databases preferrableKnowledge of basic animal behavior and proper methods of animal restraint.Able to understand and carry out oral and written directions.WORKING ENVIRONMENT & PHYSICAL REQUIREMENTSWork is performed in an animal shelter. Potential for exposure to high noise levels, zoonotic diseases, animal waste, hazardous chemicals, sharp objects and potential hostile persons or dangerous animals.Ability to lift and carry objects and animals of moderate weightAbility to lift, bend, stoop, kneel, crouch, push and other strenuous activitiesWalking and/or standing for long periodsMay be required to handle difficult animalsCompany Description A nonprofit NO KILL animal welfare society. Since 1978, our organization has saved thousands of lives and rehomed forever pets far and wide. Providing a vital service to our community through our adoption, admission, community programs and our low cost spay, neuter and wellness clinic. Forever improving to do more and save more; our humble beginnings have led us to a 10,000 sq. ft. facility in the heart of Livingston, TX. With a community behind us and our team passionate about who we are and what we do. Company Description A nonprofit NO KILL animal welfare society. Since 1978, our organization has saved thousands of lives and rehomed forever pets far and wide. Providing a vital service to our community through our adoption, admission, community programs and our low cost spay, neuter and wellness clinic. Forever improving to do more and save more; our humble beginnings have led us to a 10,000 sq. ft. facility in the heart of Livingston, TX. With a community behind us and our team passionate about who we are and what we do.